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"All of John Watkis's keynotes and seminars are |
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KEYNOTES:
LESSONS IN THE CIRCLE OF LIFE ISN'T THERE MORE TO LIFE? The question has been asked by homemakers, CEO's, students, and entrepreneurs as they struggle to live a life that is satisfying both personally and professionally. Based on his experiences in the award winning Disney musical production, The Lion King, John Watkis explores the notion that there is more to life, and he provides timely and practical insights to help you understand what that means in your life. Lessons in the Circle of Life covers key areas such as overcoming past failures so you can move on to future success, preventing burnout, becoming a person of influence, and discovering your true potential and purpose. You will be entertained, informed, and challenged as John brings you through moments of humour, high drama and motivation in Lessons in the Circle of Life.
CUSTOMER SERVICE SURVIVAL SKILLS DO YOU HAVE WHAT IT TAKES? The challenge has been issued, and organizations are being forced to accept . . . play the service game skillfully or face the consequence of being voted out of business by your customers. Using the winning formula from the popular reality show, Survivor, John Watkis provides his audience with a competitive advantage so they won't just survive, but thrive in the competitive business environment. Customer Service Survival Skills prepares participants to delight their customers during moments of truth, improve their ability to communicate clearly and concisely, and deal effectively with the most difficult customers. The challenge has been issued and the battle lines have been drawn . . . do you have what it takes?
SEMINARS: HOW TO HANDLE THE CUSTOMER FROM HELL HOW WOULD YOU DESCRIBE YOUR MOST DIFFICULT CUSTOMERS? Do the terms picky, abrasive, vague, or unreasonable come to mind? If so, do you know how to deal effectively with them so that you keep them as customers without becoming stressed out or "giving away the shop"? "How To Deal With Difficult Customers" pinpoints the specific strategies that you can use with different types of difficult customers while being able to maintain your composure under highly stressful work conditions.
HOW TO SUPERVISE PEOPLE IT CAN BE AN OVERWHELMING JOB! You are responsible for delegating, disciplining, documenting, monitoring, motivating, mediating, planning and praising. Even the most effective leaders have difficulty finding a balance in their daily routine with so much to do. It’s not an easy job, but the job can be made easier. "How to Supervise People" is designed to help supervisors and managers take a step back from their normal routine and devise new strategies that will help them to handle the daily pressures of supervising people. For more information on John's keynotes and seminars, give us a call or send us an email. |
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